Start your return and exchange process by inserting your order number and email above.
You can submit your request, print a return label.
QUICK. EASY. HASSLE FREE
RETURNS & EXCHANGES
RETURNING/EXCHANGING AN ITEM IS SIMPLE
We want to ensure you are absolutely satisfied with your purchase. If you're not happy, we want to make it quick and easy to send it back to us for a full refund or swap for a hassle-free exchange. We offer 60 days to return any unwanted items back to us if you are not satisfied with your purchase and we'll issue you a refund for your purchased price. If you miss the 60 day mark, no worries, we will issue you store credit to use on anything at profoundco.com. We don't want you to keep something you don't love. All you have to do is make sure that the items you want to return are unused, unwashed and undamaged.
When returning any item(s) back to us, they are under your responsibility until we receive them. We advise you to use a courier which provides tracking to ensure that your item(s) don't get lost. If you are returning item(s) back to us due to defects, damage or anything that is on us, we will gladly cover the cost of the return/exchange.
Please note all items in our sale section are final and are not eligible for returns or exchanges.