For Questions, choose any of the below methods to contact us for an immediate response.

Live Chat.

Tel. 917.722.8121

Email. info@profoundco.com

We want to make sure you're completely satisfied with your purchase.

If you'd like to return or exchange your item, please visit our easy-to-use Return Portal here. You will have the option to submit a return or exchange request from the portal and will be contacted through the same email address you ordered with. If you need any further assistance during the process, you can contact us anytime. We'll be glad to help you.

For face mask-related returns, exchanges, or to report a defect, please contact us at info@profoundco.com. To uphold responsibilities for safety and sanitation, masks are noted as final sale before purchasing. However, under certain circumstances, we will review a request for a refund or exchange.

Our return policy allows 30 days from the date of delivery to return items purchased at Profoundco.com for a full product refund. Shipping is not refunded. Your refund will be in the total original value amount as when you purchased it. If you wish to make an exchange in a different size, or would like store credit, we have a 60 day return policy. All returns/exchanges must be sent back by the customer within the 60 day window to be marked as eligible for credit. 

Any items purchased as final sale items are non-refundable. Our sale items are final sale and are noted as such in the description upon purchase. 

Returned items must be in the same condition as received. We can reject any returned item that shows to be worn, washed, damaged, or not in its original condition.

If there are any issues with an order or product upon delivery, the customer must reach out within 30 days from the delivery date.

Any refunds through our third-party installment payment option, Sezzle, will be handled by Sezzle.

For our security, we have the right to flag any customers for making returns too frequently.

Need further assistance? Contact us:
Email: info@profoundco.com
Hours of Operation: Monday through Friday, 9am to 5pm (EST)