COVID-19 OFFICE HOURS

We prioritize wellness during the COVID-19 Pandemic to ensure that the safety of our employees and customers is of highest priority. During this time, we have limited our Customer Service to only emails, text messages and social media assistance to ensure that we can answer questions as quickly as possible. 




OFFICE HOURS MON-FRI 9AM-5PM (EST)
 WAYS TO REACH US:



Urgent Assistance:

 
Email: support@profoundco.com
Response Time:  Within 1 Business Hour
Monday-Friday 9AM-5PM


Text Message:

(data rates may apply)


1- (917) 722-8121 

Response Time: Within 1 Business Hour
Monday-Friday 9AM-5PM

General E-mail / Order Related Questions: 

Email: info@profoundco.com 
Response Time: Under 24-48 Business Hours
Monday-Friday 9AM-5PM


Wholesale Inquiries: 


E-mail: wholesale@profoundco.com 


Facebook Messenger: 


https://facebook.com/profoundco
Response Time: Within 24 Business Hours 


Instagram DM:


https://www.instagram.com/profoundco/

Response Time: Within 24-48 Business Hours
Please Note: We receive a high volume of DMs everyday,
DM inquires are currently the longest wait time to reach us. 




HELPFUL INFO


For all face mask related questions, please visit our Frequently Asked Questions (FAQ) page for valuable information:
https://profoundco.com/pages/mask-faq

To check the status of your order:
https://profoundco.com/pages/order-lookup

For Returns and Exchanges, please visit:
https://profoundco.com/pages/returns-exchange-info

For our General FAQ:
https://profoundco.com/pages/faq


We send well-wishes for everyone's safety and health during this difficult time.

With Love,
The Profound Family