For your convenience, see below all methods to contact us. We hold customer support as our highest priority and will get back to you as quickest possible. For immediate assistance, see our Frequently Asked Questions to see if we can help you with the answers provided.
SMS/Text Message: 1-917-722-8121
Live Chat: Open chat box on bottom right
Social Media DM: @profoundco
Our hours of operation are Monday through Friday from 9am to 5pm (EST)
To help us better assist you, we've listed details below on how you can achieve the best customer experience when reaching out to us.
Telephone: Please have your Order Number ready for us to best assist you.
Email: Please include your Order Number as the subject line to best assist you. If applicable, choose from the following to include after your Order Number in the subject line of your email: Return, Exchange, Missing, Wrong Product, Defect, Address Change, Cancel, Payment, Refund, Tracking.
Telephone: We will try to answer any questions or inquiries you have during our call.
Email: If applicable, choose from the following to include in the subject line of your email: Trouble, Sizing, Stock, Press, Modeling, Website, Marketing, Shipping, Ordering, Product, Careers.
Telephone: Please let us know you'd like to speak with our retail-sales team.
Email: Please send us an email with subject line, "Wholesale Inquiry", followed by the name of your retail store. For us to best respond, attach your website and/or store location, along with photos and/or company social media links. Thank you for your interest in Profound.