Contact Us
COVID-19 OFFICE HOURS
We prioritize wellness during the COVID-19 Pandemic to ensure that the safety of our employees and customers is of highest priority. During this time, we have limited our Customer Service to only emails, text messages and social media assistance to ensure that we can answer questions as quickly as possible.
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Urgent Assistance: |
Email: support@profoundco.com Response Time: Within 3 Business Hours Monday-Friday 9AM-5PM |
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Text Message: (date rates may apply) |
1- (917) 722-8121 Response Time: Within 3 Business Hours Monday-Friday 9AM-5PM |
| General E-mail / Order Related Questions: |
Email: info@profoundco.com Response Time: 24-48 Business Hours Monday-Friday 9AM-5PM |
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https://facebook.com/profoundco Response Time: Within 24-48 Business Hours |
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https://www.instagram.com/profoundco/ Response Time: 48-72 Business Hours Please Note: We receive a high volume of DMs everyday, DM inquires are currently the longest wait time to reach us. |
HELPFUL INFO
For all face mask related questions, please visit our Frequently Asked Questions (FAQ) page for valuable information:
https://profoundco.com/pages/mask-faq
To check the status of your order:
https://profoundco.com/pages/order-lookup
For Returns and Exchanges, please visit:
https://profoundco.com/pages/returns-exchange-info
For our General FAQ:
https://profoundco.com/pages/faq
We send well-wishes for everyone's safety and health during this difficult time.
With Love,
The Profound Family