Order Processing | At Profound™, our business hours are Monday through Friday from 9:00 A.M. to 5:00 P.M. EST. All orders received on business days are processed and shipped within 1-2 business days. Orders placed over the weekend will be shipped on Monday unless it is a holiday and we are closed. Once your package leaves our shipping facility, you will receive a notification via e-mail along with a tracking number. Orders arrive within the time frame selected on the order form. Please allow extra processing time for holidays and collection launches.
Payment Terms | We accept all major credit cards, Profound™ gift cards, Paypal, Amazon Payments, and Google Wallet. As soon as you place an order online, your credit card will be charged.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address | Invalid or incorrect address information is the most common cause of shipment delays. Check the address information on your order. Make sure you have accurately noted all of the information (address, apartment #, etc.) needed to successfully deliver your package. Orders will be delivered to the address the customer has provided via the carrier chosen by the customer at checkout. If an address correction needs to be made after you have placed the order, please contact Customer Service at 917-722-8121 as soon as possible to make any necessary changes. Profound is NOT responsible for any lost/stolen packages as well as courier shipment delays. We will gladly try to assist you as much as we can, but once a tracking number is received, all claims are to be filed with the carrier. We do offer a signed delivery option at checkout that must be selected by the customer before finalizing the order.
**If a shipment is returned to us due to an invalid mailing address, you will be responsible for additional shipping charges.
**Please note that if a package is refused, the customer is responsible for any additional charges from the courier. These charges will be deducted from your refund.
Shipping Delays | We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier exception delays. Please be advised that holidays do not count as a business day and should be taken into consideration when calculating shipping times. We entrust UPS and USPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact Customer Service at 917-722-8121.
International Orders | International orders may be shipped via UPS or FedEx for a more reliable and quick delivery.The cost of international shipping varies based on the weight of the package and the location. Profound Aesthetic™ also offers shipping through the United States Postal Service (USPS) for international orders with cost effective rates and no tracking. However, Profound™ is NOT responsible for any lost packages. If you select the "No Tracking" option with USPS, we cannot obtain information for these packages once they leave our facility. When using this service, there may be delays due to the destination country's customs. We find that most packages reach their destination just fine. We recommend using a trackable option at checkout for customers wishing for more reliable and accurate tracking information.
International Shipping Disclaimer | Customers who place orders outside of the U.S. are responsible for applicable sales tax, duties and customs charges which are determined by your local government and vary by country. By completing your order, you agree to pay for all applicable fees.
General | Please review the following basic terms that govern your use, and purchase, of products from Profoundco.com. Please note that your use of the contents on the Profound Aesthetic Website constitutes your agreement to follow and be bound by those terms. We may, from time to time, change the terms that govern your use of Profoundco.com. Your use of Profoundco.com following any such change constitutes your agreement to follow and be bound by the terms as changed.
Designs | All graphics displayed on the Profound™ Website are strictly copyrighted. If any strikingly similar art is found, this will result in immediate legal action followed by an aggressive lawsuit. We spend hours upon hours on our designs, please respect our work and have the courtesy not to copy or steal it in any form.
Site Contents | Unless otherwise noted, all materials such as images, illustrations, designs, icons, photographs, video clips, and written and others that appear as part of Profound's™ copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Profound™ collectively, and its subsidiaries and/or affiliates. Profound™ as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Profound Aesthetic™. Other than for the purchase of merchandise from our site, the contents of Profoundco.com as a whole are intended solely for personal, noncommercial use by the users of Profoundco.com. You may download or copy the contents and other downloadable materials displayed on Profoundco.com for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, Profound™, or any related software.
Indemnification | You agree to defend, indemnify, and hold Profound™ harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
Miscellaneous | Unless otherwise specified and except to the extent Profound products are offered for sale in the United States through Profoundco.com, the contents thereof are displayed solely for the purpose of promoting Profound's products and services available in the United States and select foreign markets. Profoundco.com is controlled and operated by the Profound™ team from its office in central New Jersey.
Termination | These terms and conditions are applicable to you upon your accessing the site or completing the registration or shopping process. These terms and conditions may be terminated by Profound™ without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Customer Privacy | Profound respects our customers' account information as private and confidential information and will never share this information with any outside affiliations or individuals.
Profound Aesthetic™ Communicates To You | You agree that Profound™ may send electronic mail to you for the purpose of advising you of changes or additions to this Profoundco.com, about any of Profound's products or services, or for such other purpose(s) as Profound deems appropriate.
User Comments, Feedback, Postcards and Other Submissions | All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Profound™ on or by Profoundco.com or otherwise disclosed, submitted or offered in connection with your use of Profoundco.com shall be and remain Profound's property. Such disclosure, submission, or offer of any submission shall constitute as an assignment to Profound™ of all worldwide rights, titles and interests in all copyrights and other intellectual properties. Thus, Profound™ will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any submission. Profound™ is and shall be under no obligation (1) to maintain any submission in confidence; (2) to pay to user any compensation for any submission; or (3) to respond to any user submission.
You agree that no submission by you to Profound will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no submission by you to Profound™ will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any submission you make.
You agree that Profound™ may use and/or disclose information about your demographics and use of the Profoundco.com in any manner that does not reveal your identity. By participating in Profound™ sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Profound™ may use your information for marketing and promotional purposes.