FAQ – Profound Aesthetic

How do I contact Customer Service? 
Our Customer Service team is available Monday through Friday from 9 AM - 5 PM EST. During these hours, please feel free to reach out to us by calling or text messaging 917-722-8121, or by emailing customerservice@profoundco.com. For any inquiries after business hours, we will contact you the next business day.

How do I place an order? 
You can easily place an order by accessing the SHOP section on our website, PROFOUNDCO.COM. The top right corner has search tab if you know what item you are interested in purchasing. Our merchandise is conveniently sectioned by product category, collection, and price. Under the search tab you can click on the shopping cart emblem to complete the rest of your order.

What form of payment do you accept? 
We happily accept all major credit cards, Profound Gift Cards, Paypal, Amazon Payments, Apple Pay and Google Wallet.

How do your items fit? 
Each item is intended to have a specific fit therefore, all of our products do not run the same. Sizing details can be found next to each item on the website. 

What happens if the item I ordered is out of stock
If the item is showing on our website it is more than likely available for purchase. During busy periods there may be some rare occurrences of more orders than actual items in our warehouse. If this occurs, customer service will notify you as soon as possible to process a refund or exchange.

What shipping method does Profound Aesthetic use? 
We ship all packages via United States Postal Service and UPS, and each package is given a tracking number. You are able to check the status of your order by entering the tracking number on usps.com / ups.com.

How do I track my package? 
To check the status of your package, simply refer to our Order Status page and enter your order details. You will be given the status of your order and shipping information including an estimated delivery date.

How long does it take for my package to arrive? 
This all depends on the type of shipping method and carrier you choose. During checkout process, you have the option of choosing what type of delivery method you would prefer. The methods include First Class, Priority, and Priority Express via USPS and Ground for UPS. The prices vary for each method and are calculated depending on the destination and weight of the package. First Class orders take 3 to 5 business days, Priority Mail takes 2-3 business days, and Priority Express takes 1-2 business days to arrive. UPS Ground takes about 5-7 business days. Please refer to our shipping information tab on our website for further details.

Do you offer international shipping? 
Yes we do! International orders typically take anywhere from 1 to 3 weeks to arrive to the destination depending on the shipping method you choose. The price of shipping is also calculated during the checkout process and depends on the weight of the package, delivery method, and destination.

What is your return policy? 
We accept returns of unworn or unwashed items for a full refund within 60 days of the original transaction. For further instructions on how to process a return or exchange please refer to the tab labeled “Returns” on our site for more details.

Do I receive a confirmation email with a tracking number? 
Yes, all orders that are processed should receive a confirmation email containing their USPS and UPS tracking number. Tracking numbers are usually received within 24 hours of the purchase, if you do not receive a confirmation email please contact: customerservice@profoundco.com.

What happens if I do not receive my package? 
If you are checking your status of your package and it states that there was an attempted delivery, this means your local post office may have the package in their possession. In which case, you should promptly contact them to retrieve the package. If it is not picked up or redelivered to your address within a week, it will be shipped back to our warehouse location.

How do I inquire about wholesale? 
We are currently in select retail locations and are always looking to expand our distributors. If you have any questions regarding wholesale opportunities or pricing please contact wholesale@profoundco.com.

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