Returns & Exchange Info
QUICK. EASY. HASSLE FREE
RETURNS & EXCHANGES
RETURNING AN ITEM IS SIMPLE
We want to ensure you are absolutely satisfied with your purchase. If you're not happy, we want to make it quick and easy to send it back to us for a full refund or swap for a hassle-free exchange. We offer 60 days to return any unwanted items back to us if you are not satisfied with your purchase and we'll issue you a refund for your purchased price. If you miss the 60 day mark, no worries, we will issue you store credit to use on anything at profoundco.com. We don't want you to keep something you don't love. All you have to do is make sure that the items you want to return are unused, unwashed and undamaged.
HERE'S HOW YOU CAN RETURN/EXCHANGE UNWANTED ITEM(S)
Our customer care team is the best in the industry, but don't take our word for it. Contact Us so we can quickly start your return or exchange. We'll get back to you right away with all of the information you need.
When returning any item(s) back to us, they are under your responsibility until we receive them. We advise you to use a courier which provides tracking to ensure that your item(s) don't get lost. If you are returning item(s) back to us due to defects, damage or anything that is on us, we will gladly cover the cost of the return/exchange.
Please note all items in our sale section are Final and are not eligible for returns or exchanges..
Still have questions? We are here to help.
Shoot us an email, give us a call or send us a text!
Call or Text Us: (917) 722-8121 (Monday-Friday 9AM-5PM EST)
Email Us 24/7: firstname.lastname@example.org